Contact information

Welcome to Lunchboxhub.store!

We are delighted to help families, parents, students, office workers, and meal-prep enthusiasts discover practical, safe, and stylish lunch solutions for everyday life. Whether you have questions about our products, your order, shipping, returns, or general inquiries, our friendly customer support team is here to assist you.

We believe that excellent customer service is just as important as offering quality products. Our goal is to provide timely responses, clear communication, and helpful support before, during, and after your purchase.

Customer Support

Our customer service team is available to assist you with:

Product recommendations
Order status updates
Shipping information
Tracking assistance
Return requests
Refund inquiries
Exchange requests
Damaged or defective products
Missing items
Payment questions
General website assistance
Wholesale and partnership inquiries

Business Information

Store Name
Lunchboxhub.store

Business Address
2370 Rue Nicolas Pinel
Québec, QC G1V 4L6
Canada

Customer Support Email
support@Lunchboxhub.store

Phone Number
(437) 353-2272

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Local Business Time)

Saturday
10:00 AM – 3:00 PM

Sunday & Public Holidays
Closed

Response times may be slightly longer during weekends, holidays, promotional events, or peak shopping seasons.

Email Support

Email is the fastest and most efficient way to contact our team.

When contacting us, please include:

Full Name
Order Number (if applicable)
Email Address used during checkout
A clear description of your question or concern
Photos or videos if reporting a damaged, defective, or incorrect product

Providing complete information helps us resolve your request more quickly.

Order Assistance

If you have recently placed an order and need assistance, we are happy to help with:

Order confirmation
Shipping updates
Tracking information
Delivery questions
Address corrections (before shipment)
Return eligibility
Refund status
Product care recommendations

Product Questions

If you are unsure which lunch box, insulated container, bento box, or lunch accessory best fits your needs, our support team can help you choose products based on: